Privacy Policy

Introduction

At blessoin, we are committed to protecting the privacy and personal information of our residents, their families, and website visitors. This Privacy Policy explains how we collect, use, protect, and share information in accordance with the Personal Data Protection Act 2010 (Malaysia) and other applicable privacy laws.

By using our website or engaging with our services, you consent to the practices described in this policy. If you have questions about our privacy practices, please contact us at [email protected].

Information We Collect

We collect information to provide and improve our residence services, communicate with families, and maintain our community.

Personal Information

We may collect the following types of personal information:

• Name, contact details (phone number, email address, mailing address)
• Demographic information (age, date of birth, nationality)
• Emergency contact information
• Health and dietary information relevant to providing care services
• Preferences regarding daily routines, activities, and accommodation
• Financial information for billing and payment processing
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website addresses
• Device type and operating system

How We Use Your Information

We use personal information for the following purposes:

• Service Delivery: To provide residence services, accommodate individual needs and preferences, and ensure resident well-being and comfort
• Communication: To respond to inquiries, provide updates to families, schedule visits, and maintain regular contact regarding resident care
• Safety and Security: To maintain a safe environment and respond appropriately in emergency situations
• Billing and Administration: To process payments, maintain accurate records, and fulfill contractual obligations
• Service Improvement: To understand needs better and enhance our residence programs and facilities
• Legal Compliance: To meet regulatory requirements and protect legal rights

Legal Basis for Processing

We process personal information based on:

• Your consent when you provide information or submit forms
• Contractual necessity to deliver residence services
• Legitimate business interests in operating our residence and improving services
• Legal obligations under Malaysian law

Information Sharing and Disclosure

We respect the confidentiality of personal information and limit sharing to necessary circumstances:

With Consent

We share information with family members and emergency contacts as authorized by residents or their legal representatives.

Service Providers

We may share information with trusted third parties who assist in operating our residence, such as healthcare providers, payment processors, and facility maintenance services. These parties are contractually obligated to maintain confidentiality and use information only for specified purposes.

Legal Requirements

We may disclose information when required by law, court order, or governmental request, or when necessary to protect health, safety, or legal rights.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Data Protection and Security

We implement appropriate technical and organizational measures to protect personal information:

• Secure storage systems with restricted access
• Encryption of sensitive information during transmission
• Regular staff training on privacy and data protection
• Access controls limiting information to authorized personnel only
• Regular security assessments and updates to our systems

While we strive to protect your information, no method of transmission or storage is completely secure. We encourage you to take precautions when sharing personal information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

• Resident information is retained during their stay and for seven years afterward for legal and administrative purposes
• Inquiry and contact information is retained for two years unless you request earlier deletion
• Financial records are maintained according to Malaysian tax and accounting requirements
• Website analytics data is typically retained for 12 months

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.

Your Privacy Rights

Under the Personal Data Protection Act 2010 and other applicable laws, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to processing of your information for certain purposes
• Withdrawal of Consent: Withdraw previously given consent where applicable
• Data Portability: Request transfer of your information in a structured format where technically feasible

To exercise these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by Malaysian law.

Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are designed for seniors and their families. We do not knowingly collect personal information from individuals under 18 years of age through our website. If we become aware of inadvertently collected information from a minor, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia: